Shipping policy

Last updated: September 18, 2026

This Shipping Policy applies to eligible physical-product orders placed through zeonify.com. Zeonify ships to destinations made available for the order at checkout. A destination that is not offered at checkout is not currently supported.

Order Processing

Orders are normally processed within 1–3 business days after payment authorization. Weekends and public holidays are not business days. Verification, address clarification, inventory issues, or unusually high order volume may extend processing time. Processing time is separate from delivery time.

Delivery Time

Estimated delivery time is normally 5–15 business days after dispatch. The estimate is not a guaranteed delivery date. The actual time may vary by destination, carrier, customs processing, weather, peak periods, or other events outside reasonable control.

Shipping Charges and Free Shipping

Order values and shipping charges are stated in United States dollars (USD) unless checkout clearly displays another currency. Standard shipping is free for eligible orders over USD 40. For orders that do not meet the threshold, the available shipping fee is shown before the customer submits payment.

Any expedited or alternative shipping option applies only when it is displayed and selected at checkout. Discounts and free-shipping eligibility are calculated according to the order value and conditions shown at checkout.

Fulfilment and Split Shipments

Orders may be fulfilled by third-party logistics, warehousing, and shipping providers. If items in one order are fulfilled separately, you may receive more than one parcel and tracking number. We will not charge an undisclosed additional shipping fee solely because we split an order.

Tracking

When tracking is available, it is sent to the email address provided with the order. Tracking may take time to update after the carrier receives the parcel. Check that the email and delivery information entered at checkout are accurate.

Delivery Address

The customer is responsible for providing a complete and accurate shipping address. Contact support@Zeonify.com immediately if a correction is needed. We cannot guarantee an address change after processing or dispatch.

Duties, Customs, and Import Taxes

Unless checkout expressly states that duties or import taxes are prepaid or included, the customer is responsible for customs duties, import taxes, brokerage charges, and similar destination charges. Customs procedures may delay delivery.

Delayed, Lost, or Damaged Parcels

If tracking has not updated for an unusual period, a parcel appears lost, or the package arrives damaged, email support@Zeonify.com with the order number, tracking information, and available photographs. We may need to work with the carrier before confirming the appropriate resolution.

Contact

For shipping questions, contact support@Zeonify.com.