Refund policy
Last updated: September 18, 2026
Zeonify accepts eligible return requests made within 30 calendar days after delivery. This policy explains the conditions, request process, return shipping responsibility, and refund timing.
Return Eligibility
To be eligible for a change-of-mind return, an item must be unused, unworn, unwashed, and in substantially the same condition in which it was received, with its original packaging, accessories, labels, manuals, and proof of purchase where applicable.
We may request photographs or other reasonable information to confirm the condition of an item and identify the order. Do not send payment card details or account passwords.
How to Request a Return
- Email support@Zeonify.com within 30 calendar days after delivery.
- Include your order number, the item concerned, the reason for the request, and photographs if the item is damaged, defective, incorrect, or materially different from the listing.
- Wait for return authorization and the correct return instructions before sending the package.
The authorized return location is 300 New Toronto Street, Etobicoke, Ontario, M8V2E8, Canada. Please do not send a package before contacting us, because an unauthorized or unidentifiable parcel may delay review and refund processing.
Return Shipping
For an eligible change-of-mind return, the customer is responsible for return shipping costs and for selecting a trackable service. Original shipping charges are not refundable unless required by law or the return results from our error.
If an item arrives damaged, defective, or incorrect, contact us promptly with the order details and supporting photographs. When we confirm that the problem is our responsibility, Zeonify will provide return instructions and pay or reimburse reasonable return shipping costs.
Non-Returnable Items
Unless applicable law requires otherwise, we cannot accept returns of:
- personalized, custom-made, or made-to-order products;
- perishable goods;
- opened personal-care, hygiene-sealed, or health-protection items where return would create a hygiene or safety concern;
- hazardous materials, flammable liquids, or gases that cannot lawfully be returned through the selected carrier;
- digital products or gift cards after delivery or use; or
- items marked final sale where such a restriction is lawful and clearly disclosed before purchase.
These exceptions do not remove mandatory rights for defective, misdescribed, or otherwise non-conforming goods.
Damaged, Wrong, or Missing Items
Inspect your order after delivery. If an item is damaged, defective, incorrect, or missing, email us with your order number, a description, and available photographs of the item and packaging. We will review the information and provide an appropriate remedy consistent with applicable law, which may include replacement, refund, or another agreed solution.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.
If more than 15 business days have passed since we approved a refund, contact support@Zeonify.com so that we can review the payment status.
Order Cancellations
To request a cancellation, contact us as soon as possible. We cannot guarantee cancellation after processing or fulfilment has begun. If the order has already shipped, the applicable return process must be followed.
Mandatory Rights
Nothing in this policy limits mandatory consumer rights, statutory guarantees, or remedies that cannot lawfully be excluded.
Contact
For returns or refunds, email support@Zeonify.com.